Return Policy
Welcome to our Return Policy page. At JWC Floor Solutions, we strive to provide the best products and services to our customers. In this section, you will find all the information you need regarding our return policy.
Frequently asked questions
Understanding our return policy is crucial for a smooth shopping experience. As JWC Floor Solutions, a webshop offering a wide selection of high-quality flooring materials including hardwood, laminate, vinyl, carpet, and tile, we want you to be fully satisfied with your purchase.
What is your return timeframe?
We offer a 30-day return policy for all products purchased from JWC Floor Solutions. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange.
What condition should the item be in to be eligible for a return?
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that some products may be non-returnable, such as custom-made items.
How do I start a return?
If you would like to initiate a return, please contact our customer service team. They will provide you with a return authorisation and instructions on how to return the item. Once we receive the returned item, we will process your refund or exchange.
What are my options for a refund?
Once your return is processed, you can opt for a full refund or an exchange, depending on your preference and the availability of the product. Our customer service team can guide you through the options available.
Are there any products that cannot be returned?
Yes, some products may be non-returnable, such as custom-made items or clearance items. Please check the product description or contact our customer service team to confirm whether a specific item is eligible for return.
Do I need proof of purchase to return an item?
Yes, to process a return, we require proof of purchase. This could be your order confirmation email, the delivery note, or any other documentation that confirms you purchased the item from JWC Floor Solutions.
Are there any fees associated with returns?
Returns are generally free, however, in some cases, the customer may be responsible for the return shipping costs, especially if the return is due to personal preference rather than a product defect. Please check with our customer service for details.
What if my item arrived damaged?
If your item arrives damaged, please contact our customer service team immediately with photos of the damage. We will arrange for a replacement or a full refund, depending on your preference and product availability.
Easy returns
Shop with confidence knowing that returns are hassle-free at JWC Floor Solutions. We are dedicated to ensuring your satisfaction with every purchase of our high-quality flooring materials, from hardwood to carpet.
